Find answers, contact the team, or manage your account and subscription.
For account, privacy, billing or app questions, email us. In the app you can also send a message with optional screenshots from More, under “How can we improve?”, and it arrives with your sync details so we can see what happened.
Email support [email protected]Our FAQ covers tracking, family sharing, Koa chat, Premium, offline use and more.
Browse FAQsIn the app, go to More → Koa Premium → Manage subscription. Apple and Google handle cancellation and billing in your store account.
See the FAQOpen Settings → Your data to export your information or delete your account. Account deletion is permanent.
See the FAQRead how the app uses your information and contact us to request access, correction or deletion where applicable.
Read the policy